IDShield Review

Utilizing a well-built customer dashboard and educational resources, IDShield is a one-stop shop to understanding the different variables that go in to protecting your identity. We break down the pros, cons, and pricing in our review.


Features and Services

A membership with IDShield boasts a long list of items that they’ll monitor for you.

  • Credit Monitoring
  • Public Records Monitoring
  • Court Records Monitoring
  • Sex Offender List Monitoring
  • Address Change Monitoring
  • Payday Loan Monitoring
  • High Risk Application and Transaction Monitoring
  • Dark Web Internet Monitoring

  • A feature that stands out on this list is Court Records Monitoring. IDShield will consistently monitor court records and criminal records to see if your information pops up anywhere. If it does, you’ll be alerted and the information will be sent to you for review.

    IDShield will also alert you via email to identity and credit threats, as well as hard credit inquiries. The downside? Alerting you is about the extent of what they’ll do. We found very few ways to take action on threats and alerts through the IDShield dashboard, and figuring out what further action to take in response to a threat took a phone call to support.

    This is also true for the Social Media feature offered through IDShield. You can control what kind of content IDShield searches your social profile for, which is great for removing old or offensive comments and posts, but you’re not given any recommendations about what social media settings are the most secure. This makes sure your reputation is being monitored, but not necessarily your privacy.

    As a bonus, when you sign up for IDShield you can also enroll in MemberPerks. This gives you access to discounted movie tickets, travel and accommodations, and even groceries!


    IDShield has two plans. To protect just one individual, the cost starts at $12.95 a month or $155.40 annually. To protect an entire family, including you, a spouse or partner, and 10 dependent children, the cost starts at $27.95 a month or $335.40 annually. There is no discount if you choose to pay for an entire year instead of paying month to month.

    Support and Customer Service

    If you’re willing to pick up your phone, this is where IDShield really shines. Offering 24/7 support from their Investigation Team, you’re able to call for a consultation with an expert when you’re concerned that something has gone wrong. The Investigation Team will counsel you on what to do, with areas of expertise from losing your wallet, to social media, to large scale identity theft.

    If you suspect that your identity has been compromised, IDShield will work with you to determine if this is the case. From there, they’ll help contain your identity, and work to undo the damage that has been done. If they can’t stop your identity from being stolen, they pledge to restore it.

    For account questions and general support, IDShield is available Monday through Friday from 7am-7pm CST through phone and chat. They also have after hours support, but only in the case of an emergency.


    IDShield is a great choice if you’re looking for a product the captures a wide depth of services and helps you understand how your protection is doing at a glance. They offer many educational resources to help you better comprehend the information you’re looking at, though sometimes these educational resources fall short of providing a next step when you’re thinking “what do I do now?”.

    Customer Reviews For IDShield

    Linda - 2 months ago

    I have tried to activate my paid membership account and no one at IDShield has been able to help. They put in a ticket to their IT department and told within the hour I would get an email. Nope. I called the third time and the person didn't know what I was referring to and had me try to activate it online. When the program said they couldn't find me (for the 5th time!), I was suddenly put on hold. I called back to let them know I was done. So, if your activation works, you may have a different opinion.....but, good luck!

    Don - 4 months ago

    IDShield was highly recommended although we discovered they don't offer much. My wife is a victim of identity theft involving unemployment fraud and fraudulent debit cards. When we called on them they informed us they only monitor credit reports and credit card fraud. They can't investigate or do anything with fraud involving government agencies not debit cards because debit cards are between the consumer and the bank. They provided nothing we need.

    Karen Griffin - 1 year ago

    I've had the LegalShield ID Theft since 2003, upgraded with the new changes this year and have never been happier... Just knowing that they have my back and how comprehensive the coverage with in house full restoration and knowing that a team of law firms nationwide back me up as well... I would just like to say not sure why the person below that said he wasn't contacted in 5 mths, I received my email, called and they walked me thru the entire process... and if I had not heard from them the first mth I would have called and i'm I would have gotten the same great service... sometimes we need to be our own advocate...

    Alisha Arrington - 1 year ago

    I’ve used ID Shield for nearly 6 years, after my identity was stolen through IRS Fraud & my 15 year old had his stolen using his credit (at 5!). I love them & the peace of mind I have knowing my families identity is safe is priceless.

    Gabe Stepanic - 1 year ago

    Great overall product and customer service/support. They not only helped me identify an issue but also assisted me with resolution - very pleased.

    Lisa Bass - 2 years ago

    I’ve been an IDShield member for almost 11 years @ in that time I’ve been victim to various data breaches - Equifax, Marriott and most recently Capital One. Am I angry, you bet. Am I concerned about the safety of my information, most definitely. I sleep at night knowing that IDShield’s licensed private investigators have my back.

    Roland Robertson - 2 years ago

    My IDShield discovered some of my personal information on the "DarK Web" and prevented it from being compromised!

    Bruno Soares - 2 years ago

    I got IDshield in January and they took 5 months to send the activation account email. I basic paid 5 months for nothing


    • $1M Identity Theft Insurance
    • 3 Bureau Credit Monitoring
    • Credit Monitoring
    • Monthly Credit Score
    • Dark Web Monitoring
    • Bank Account Takeover Monitoring
    • SSN Alias Watch
    • Social Insight Report
    • 24/7 365 Support
    • Dedicated Case Managers
    • Mobile Application

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